Customer service is the establishment of services to customers to enrich the level of customer satisfaction. It is provided to the customers during the purchase of a product or service, also in the pre and post purchase. It ensures to instill a feeling in the customer that they have made the best choice. Customer services play an important role in a Corporate’s ability to generate income and revenue. Customer services should be included as part of the strategy, to methodical improvement. Also it serves as a key competency crew to earn good opinion in customer’s perspective.